FAQ
Frequently Asked Questions
Wholesale and/or Tax Exemption
Product Questions
- What is the minimum amount I can buy?
- How do I get samples?
- How is fabric sold?
- How many inches, feet or meters in a yard?
- Does Rockywoods provide cutting or sewing services?
- What the heck is a "Denier" anyway?
- What is the difference between Supplex and Taslan Nylon?
- What does "flame retardant" mean?
- What does "water repellent" mean?
- What does "waterproof" mean?
- What is CORDURA fabric and how durable is it?
- What is "Acetal" plastic?
- What does "Stock Availability mean?
- What are the benefits of solution-dyed fabrics compared to piece-dyed, aka vat-dyed?
- Are UPF and SPF the same sun protection rating?
- How do I sew Neoprene?
- Ordering and sewing ribbing: How much do I need and how do I sew it?
- What's the difference between Neoprene foam types: B, K, L, and S?
Shipping Questions
- Our Shipping Promise
- Can I change my order once it has been placed to add more things?
- What shipping methods do you use and how do they compare?
- Do you provide tracking numbers for your shipments?
- Do you ship outside the US?
- Shipping costs outside the US seem high. Why is that?
- Can you ship to APO, DPO and FPO boxes?
- When will my order ship?
- Can I ship on my UPS or FedEx number?
General Questions
- Does Rockywoods offer a printed catalog?
- Can I return items and get a refund?
- How do I figure total fabric weight?
- Why do you need my email address?
- I am ordering with PayPal Express. Why do you need my phone number?
- What is your privacy policy with my email address and personal information?
- What is Rockywoods' EIN?